Service delivery policy

Where we deliver

We serve clients worldwide. Work is delivered remotely and electronically, so there is no restriction by city or by country. Our office is in Bokaro, Jharkhand.

When we deliver

Enquiries can be sent at any time through this website. We respond during working hours: Monday to Saturday, 9:00 – 19:00 IST.

An enquiry receives a written response within 7 to 15 working days. Where the request needs a scoped proposal, we will say so and give you a date for it.

How work is delivered

Every engagement is delivered against the milestones set out in the signed agreement or statement of work. There is no standard duration — a timeline is agreed in writing before work begins, and it is the agreement, not this policy, that fixes it.

Progress

Work is delivered incrementally so you can see and check it as it is built, rather than only at the end.

Acceptance

Each milestone is delivered for your review. The agreement sets the review window and what acceptance means.

Changes

Work outside the agreed scope is quoted in writing and started only on your written approval. Scope changes move the timeline, and we will tell you by how much before you approve them.

Handover

On completion we hand over what you need to run and maintain the work without us:

• —Source code, in a repository you own or control.
• —Credentials and administrative access for every account and service created for you.
• —Deployment and configuration documentation.
• —Any licences and third-party account details held on your behalf.

Handover is not conditional on continuing to buy support from us.

Delays

If a milestone will be late we tell you as soon as we know, with a revised date and the reason. Where a delay is caused by information, access or approvals we are waiting on, the timeline moves by the length of that wait.

No physical shipment

We do not sell or ship physical goods. Invoices, receipts and reports are sent electronically to the email address on the account within 24 hours of being raised.

Questions about delivery

Email hbslbharat@gmail.com or call +91 72929 14859. Support hours are Monday to Saturday, 9:00 – 19:00 IST.